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Troubleshooting Your Globetrotter VR Headset

If you’re experiencing issues with your Globetrotter VR headset, this troubleshooting guide can help you resolve common problems and get back to your virtual adventures quickly.

1. Headset Won’t Turn On

Solution:

  • Ensure the headset is fully charged. Connect it to the charger and let it charge for at least 30 minutes before trying to turn it on again.
  • Check the charging cable and adapter for any damage. Try using a different cable or adapter if available.
  • If the headset still won’t turn on, perform a hard reset by pressing and holding the power button for 10 seconds.

2. No Display or Black Screen

Solution:

  • Ensure the headset is powered on and fully charged.
  • Check the connection between the headset and your mobile device. Make sure Bluetooth or Wi-Fi is enabled and the devices are properly paired.
  • Restart both the headset and your mobile device.
  • Ensure that the ExploreNow VR app is up to date. Update the app if necessary.

3. Poor Image Quality or Blurry Display

Solution:

  • Adjust the headset fit and the distance between the lenses to suit your eyes. Use the adjustment knobs or sliders to find the clearest view.
  • Clean the lenses with a microfiber cloth to remove any smudges or dust.
  • Ensure that your mobile device’s screen resolution is set to its highest setting for the best display quality.
  • Check the app settings for any image quality options and adjust them to the highest available setting.

4. Audio Issues

Solution:

  • Ensure the volume on both the headset and your mobile device is turned up and not muted.
  • Check the connection of any external headphones or speakers if you are using them.
  • Restart the ExploreNow VR app and your mobile device.
  • If using Bluetooth headphones, ensure they are properly paired with the headset or mobile device.

5. Tracking or Motion Issues

Solution:

  • Make sure you are using the headset in a well-lit environment. Poor lighting can affect the tracking sensors.
  • Clear any obstacles or reflective surfaces from your play area to prevent interference with the tracking system.
  • Restart the ExploreNow VR app and recalibrate the headset following the on-screen instructions.
  • Update the firmware of the headset if an update is available.

6. App Crashes or Freezes

Solution:

  • Ensure that the ExploreNow VR app is updated to the latest version.
  • Close all other apps running in the background on your mobile device to free up resources.
  • Restart your mobile device and the headset.
  • If the problem persists, uninstall and reinstall the ExploreNow VR app.

7. Connectivity Problems

Solution:

  • Ensure that Bluetooth or Wi-Fi is enabled on both the headset and your mobile device.
  • Move closer to your Wi-Fi router or ensure there are no significant obstructions causing interference.
  • Forget the headset on your mobile device’s Bluetooth settings and re-pair them.
  • Restart your router if you are experiencing Wi-Fi connectivity issues.

8. Overheating

Solution:

  • Ensure that the headset is not in direct sunlight or near any heat sources.
  • Take breaks during extended use to allow the headset to cool down.
  • Ensure that the ventilation ports on the headset are not blocked.
  • If the headset continues to overheat, contact customer support for further assistance.

Contact Customer Support

If you’ve tried the above solutions and are still experiencing issues, please reach out to our customer support team for further assistance. You can contact us via:

We’re here to help ensure you have the best possible experience with your Globetrotter VR